Refunds & Returns Policy

At VapesLobby, customer satisfaction is our priority. We carefully inspect our products before shipment to ensure they arrive in excellent condition. Since we sell disposable vaping products, our Returns & Refunds Policy includes certain limitations to maintain product safety, hygiene, and quality.

Eligibility for Refunds & Replacements

We may approve a refund or replacement if your order meets one of the following conditions:

• You received an incorrect product or flavor.
• The item arrived damaged or was defective upon delivery.
• Your package was lost during shipping or was never delivered.

All refund or replacement requests must be submitted within 48 hours of the recorded delivery date.

To help us review your request, please provide:

• Your order number.
• Clear photos or a short video showing the issue (if applicable).
• A brief explanation of the problem.

Please send your request to support@vapeslobby.com. Our support team will review your claim and respond as quickly as possible.

Items That Cannot Be Returned

To protect the health and safety of all customers, VapesLobby cannot accept returns or exchanges for:

• Opened or previously used disposable vape products.
• Products damaged due to improper handling, misuse, or incorrect storage.
• Items returned without prior approval from our customer support team.

Refund Process

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Please note:

• Original shipping charges are non-refundable.
• If your order qualified for free shipping, the actual shipping cost incurred by VapesLobby may be deducted from the refund amount.

Product Replacements

If a product arrives defective or does not function properly upon arrival, we may provide a replacement instead of a refund, subject to product availability.

If the exact item is unavailable, we may offer:

• A comparable replacement product, or
• Store credit equal to the value of the affected item.

Order Cancellations

Orders may only be canceled before they have entered processing or shipping. Once an order has been processed or dispatched, it cannot be canceled, modified, or recalled.

Lost or Missing Deliveries

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

• Check around your delivery location.
• Contact household members or neighbors.
• Reach out to the shipping carrier or your local delivery office.

If the package still cannot be located, please contact support@vapeslobby.com, and we will assist you in investigating the issue.

Contact Us

If you have any questions regarding refunds, replacements, returns, or product concerns, please contact our support team.

VapesLobby Support Team

Email: support@vapeslobby.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)